Frequently Asked Questions

Frequently Asked Questions

How do I order?
To order online, please click the Online Ordering leaf , which will bring you to the Online Ordering page. Here you will need to click on the Login button to enter your email address and password, and click Login. Once logged in, you should see “Welcome back ________”. To place orders please select either “Please Deliver” or “I’ll Pickup” from the middle of the screen. If you choose to have us deliver to you, you will be prompted to either select a delivery address from your account or enter in the address you would like your order delivered to. If you choose to pick up your order, you will then be prompted to select a location by either City and State or Zip Code. Following either of these options, you will then be asked to schedule your order. This information is necessary in order to determine whether the location is open at the time you would like your order. Select the date from the drop down list then select the time and click “Continue”. You should now see our menu, which is divided into three separate categories: main categories, sub categories and the specific items. You can select a menu category by clicking directly on the Deli Menu or the Catering Menu (note: you may order from either menu or both menus). Next you will need to select a subcategory, which is located directly below the main categories; the menu items for the selected category will be shown below the sub categories. Here you can view the information about the items. To add an item to your order please click on the item name, select sides if necessary, and then click the “Add to Cart” button. Once the “Add to Cart” button is clicked, one of two outcomes is possible: if the item was successfully added to your order, you will be returned to the menu where you can continue to add items, and the number on the “View My Order” button will increase OR you will remain on the menu item screen and there will be an error message at the top of the page with an explanation of what needs to be corrected before proceeding. The “Checkout” button will be displayed when you have met the minimum order criteria. The delivery minimum is based on a subtotal amount before tax and delivery fee. Minimums vary by location. When you are finished adding to your order and are ready to checkout, click the “Checkout” button. You will be prompted to a “Not to be Missed” page where you will have the option to return to the menu to continue adding to your order, or continue through the checkout process. If you have not already logged in, a screen will be displayed so that you can login or register at this time. Once registered and logged in, you will be prompted to confirm the contact information for your delivery order or provide an alternate contact. If/when your information is correct click the “Continue” button. This brings you to the Payment page, where you will need to select a method of payment from the drop down and click the “Continue to Verify Order” button. Thereafter, you will be shown your order, which will not be placed until you click the “Place Order” button. A confirmation screen will be displayed that reads, “Your order has been submitted. Your order reference number is _______”.
What is a Group Order?
A group order is an order setup for a group where one person does not have to add everyone’s individual order. The administrator (person setting up the group order) creates a group order on www.jasonsdeli.com and then receives an email containing the group order number, password and ordering link. This email is then forwarded out to everyone in the group, and each individual can use the link to directly access the order on the Jason’s Deli site and add their selections.
Why use group ordering?
Group ordering can be a great time saving tool. It eliminates one person having to gather everyone’s order to call it in. Each person is responsible for ordering their own food and can select exactly what they would like.
How do I place a Group Order?
To order online, please click the red Login button and enter your email address and password then click login. Once logged in, you should see “Welcome back _______”. To place orders please select “Please Deliver” or “I’ll Pickup” from the middle of the screen. If you choose to have us deliver to you, you will prompted to either select a delivery address from your account or enter in the address you would like your order delivered to. If you choose to pick up your order, you will then be prompted to select a location by either City and State or Zip Code. Following either of these options, you will then be asked to schedule your order. This information is necessary in order to determine whether the location is open at the time you would like your order. Select the date from the drop down list and then select the time. To allow members to add to your group order, click the checkbox “Allow my group to add to this order”, then click “Continue”. Please adjust or verify the configurations of the group order. The password and closing time are automatically assigned by the system; however you may change them if necessary. *Note: Your order will be sent to the store at the time you specify in this close setting. If you have a large group that will be adding to your order, PLEASE adjust the close time to send your order to the store at an earlier time. This will ensure the store has enough time to make your order and have it delivered at its scheduled time. Please verify or increase your order limit. The order limit is the maximum amount that can be charged to the order. Click the terms and conditions checkbox that reads “I understand that if the order does not meet the minimum value of $____ (before tax and delivery fee) at close time it will be cancelled automatically. Please click “Continue”. You should now see our menu, which is divided into three separate categories: main categories, sub categories and the specific items. You may choose to order an item for yourself or continue to the checkout process. It is not necessary to add an item to the group order before checking out. *Note: Your group members will still be able to order when you checkout and place the order. If you do wish to order, you can select a menu category by clicking directly on the Deli Menu or the Catering Menu (note: you may order from either menu or both menus). Next you will need to select a subcategory, which is located directly below the main categories; the menu items for the selected category will be shown below the sub categories. Here you can view the information about the items. To add an item to your order please click on the item name, select sides if necessary, and then click the “Add to Cart” button. Once the “Add to Cart” button is clicked, one of two outcomes is possible: if the item was successfully added to your order, you will be returned to the menu where you can continue to add items, and the number on the “View My Order” button will increase OR you will remain on the menu item screen and there will be an error message at the top of the page with an explanation of what needs to be corrected before proceeding. To continue with the group order please click the “Checkout” button. A “Not to be missed” page will now be displayed, where you will have the option of returning to the menu to add additional items or click “Checkout” to continue through the checkout process. If you have not already logged in, a screen will be displayed so that you can login or register at this time. Once registered and logged in, you will be prompted to confirm the contact information for your delivery order or provide an alternate contact. If/when your information is correct click the “Continue” button. This brings you to the Payment page, where you will need to select a method of payment from the drop down and click the “Continue To Verify Order” button. Thereafter, you will be shown your order, which will not be placed until you click the “Place Order” button. A confirmation screen will be displayed that reads, “Your group order has been created and an email has been sent to you. You may forward this email to your group. Your order # is _________.” *Note: This email will contain your order number, group password, a link and the order closing time so that your group members are aware of all the pertinent information to the order. If you do not have this email, you can always visit www.jasonsdeli.com and use the order and password to place your order. Click “Order Online” and then click “Add to a Group Order.”
Where does the group order number come from?
The group order number will be given to you once you have added your method of payment and clicked the “Place Order” button. The group order number will also be contained in the email that is sent once the group order has been placed. You may also refer to the section “How do I place a group order?”
If I checkout and place my group order, can members still add to it?
Yes! You need to checkout and place the order to complete the setup process. In fact, members of your group cannot add to the order until you have completed the checkout process. A confirmation page will be displayed and the group order email will be sent once the setup process has been completed.
How do I know I am logged into my account?
You will notice that the main screen will read “Welcome Back ________”. You will also have options to view your “Account” and order “History” at the top of the page.
How do I know if my order was received?
Once your order has reached the store and the store has confirmed your order, a confirmation email will be sent to you. You can also check the status of your order in your order history. To do so, you will need to log in to your account and click “History” at the top of the page. Here you can view the order number, the location it was placed through, the date and time the order is scheduled for, the status of the order and the total. If your order status shows “Confirmed”, the store has received your order. If your status reads as edit, group order or canceled, your order has not been submitted to the store.
Why is there no “Checkout” button?
The “Checkout” button will appear once your order has reached the minimum order value (for delivery), or you have ordered at least one item (for pickup). The subtotal must meet the minimum order value before tax and delivery fee. Minimums and delivery fees vary by location.
How do I remove items?
Click on “View My Order” in the menu section and your order will be listed in the cart. Place your cursor in quantity box that contains the “1” and change it to “0”, and click “Update Quantities” below the total line. This will refresh the page and remove the item.
Is my information secure?
Yes! All of your details, including your credit card details, are encrypted using industry-strength security and transmitted over a secure link to our online providers servers.
Can I pick up my order?
Yes, we accept pickup orders.
Will I be able to pay by credit card?
Yes, we currently accept MasterCard, Visa, American Express and Discover. Accepted credit cards vary based on location.
How do I get a copy of my Online Order for my records?
Once you are logged in to your account, click “History” at the top of the page. Locate the desired order. Right-click print on the order detail page to print a copy.
What Internet browser does your system support?
Our online ordering webpage is supported by Internet Explorer 7, 8 & 9, Google Chrome and Safari. The delivery fee and minimums vary based on location. Please contact your local store for details.
Other Questions?
Please direct questions to any of the following:
websupport [at] jasonsdeli [dot] com
1-800-444-3354

 

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